Collection of personal information
When you visit to our website, the following personal information categories might be collected and used by us:
- Identification Information: Includes your first and last name on forms
- Contact Details: Comprises your telephone number and email address.
- Interactions: Captures your communications with us via email, SMS, including all related interactions and attachments.
- Website Usage: Involves collecting specific personal information through browser cookies when you navigate our site, potentially including your IP address, preferred language, visit dates and times, and viewed pages. (Refer to Terms and Conditions of Use).
Forms and interactivity
We collect your personal information via various digital forms, including:
- Contact Form
- Local business SMS Subscription Form
- and others as applicable.
Use of personal information
The personal information we gather is solely used for the objectives specified at the time of collection. This includes instances where you navigate our website or willingly provide your information. We use this information to:
- Allow our local business partners for which you've signed up to received notifications to communicate with you for updates, appointment confirmations, responses to inquiries, comments, or information requests.
- Customize and improve your experience on our website.
- Enhance our products and services.
- Send you promotional emails about new products, special offers, or other information, subject to your prior consent for receiving such communications.
- Any other legally permitted or mandated uses.
You may withdraw your consent at any time, either partially or fully.
Communication
AssistLocal commits to not disclosing your personal information for any purposes other than those initially stated, unless we have your explicit consent or are legally obligated or permitted.
We collaborate with third-party processors for handling personal information. To ensure high-quality, efficient service, some of these third parties might operate outside Quebec or manage data storage beyond Quebec’s borders. To safeguard your information under such circumstances, we implement several measures, including regular security audits, limiting information sharing to a necessary minimum, enhancing technological security measures, and conducting Privacy Impact Assessments (PIA) as needed.
Please refer to the privacy policy of this application for more details regarding the management of personal information.
Security
AssistLocal is committed to maintaining the confidentiality and security of the personal information in its custody.
We employ industry-standard physical, organizational, contractual, and technological safeguards to prevent unauthorized access or disclosure of the information collected online.
Nevertheless, it's important to acknowledge that transmitting personal information over the Internet inherently carries some level of risk.
Disclaimer of liability
AssistLocal does not assume responsibility for the accuracy of the information you provide via our website. In accordance with applicable law, you are entitled to access your personal information in our records and request necessary corrections.
Please be aware that our website may include links to external sites of interest. Once you navigate away from our site using these links, AssistLocal cannot oversee or be held accountable for the protection and privacy of any information you may share on those external sites, as they are not covered by our privacy policy. We advise you to exercise caution and review the privacy statements of these external sites.
Request correction of your personal information
Should you believe that the information we hold about you is inaccurate or incomplete, we encourage you to contact us immediately via the provided email. We are committed to promptly rectifying any incorrect information.
Rectification requests must be submitted in writing, accompanied by proof of your identity. We will respond to these requests within thirty (30) days of their receipt. If we are unable to meet this timeline, you will be duly informed.
Direct your rectification inquiries and requests to info@assistlocal.ca
Right of objection and withdrawal
AssistLocal upholds your right to object to or withdraw consent for the use of your personal information. Specifically, you can:
- Refuse the use of your personal information for certain purposes initially identified during collection.
- Request the removal of your personal information from specific uses, such as mailing lists. This can be done either by contacting us directly or by utilizing the available opt-out functionalities.
For objections or withdrawals, please reach out to us at info@assistlocal.ca
Request access to your personal information, make a complaint or ask a question
For requests regarding access to your personal information, to file a complaint, or for any inquiries related to this Policy or your personal data, please contact us at info@assistlocal.ca.
Notice to Quebec residents
This Policy is compliant with an Act respecting the protection of Personal Information in the private sector, as recently amended by an Act to modernize legislative provisions as regards the protection of Personal Information (commonly referred to as “Law 25”). We retain your personal information only for as long as necessary to provide our services, fulfill legal obligations, or as otherwise permitted by law. When no longer needed, your information is securely deleted.
Effective date and updates
This Policy becomes effective as of November 20, 2025. AssistLocal reserves the right to amend this Policy at any time, with updates to be published on our website.
Given the evolving nature of privacy legislation, this Policy may undergo modifications at AssistLocal's discretion, without prior notice or liability to any data subject or others. The handling of a data subject’s personal information by AssistLocal will adhere to the current version of this Policy.